Questions, answered.
The practical things, made simple.
Is Sole Harbour a private label brand?
Yes. This collection is developed as Sole Harbour’s own original sneaker range, with no third-party brand affiliations. This website currently presents design concepts.
Where do you deliver?
Our proposed service is United Kingdom only, with free standard delivery. Allow 1–2 business days for processing and 5–7 business days after dispatch.
What sizing do you use?
UK sizes. Use the size guide and each product’s fit information. Model-specific measurements must be confirmed before live sales.
Can I try shoes on before returning them?
Yes. Try them on indoors on a clean surface as you would in a shop. You have 14 days after delivery to notify cancellation, followed by a further 14 days to send them back.
Who pays return postage?
You cover change-of-mind and size-related returns. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed items.
How long does a refund take?
Normally within 7 business days, and no later than 14 calendar days after we receive your goods or evidence of postage, whichever is earlier. Your bank may take additional time to display the funds.
What if my pair is faulty?
Contact us with the order details and problem. You have a 30-day short-term right to reject faulty goods, with further statutory remedies available afterwards.
Can I place an order now?
Choose an available style and size, then proceed through Shopify checkout. A size marked sold out cannot currently be ordered.
Still need a hand? Contact Sole Harbour