Privacy policy

Who we are

Sole Harbour, 72 Park Rd, London N8 8JQ, United Kingdom. Contact support@soleharbour.co.uk or +44 7348259218 with privacy questions.

What we collect

When you browse, contact us or order, we and our service providers may process contact details, order and delivery information, customer correspondence, payment status and technical data such as IP address and browser details. Card information is processed by the payment provider and is not sent to us by email.

How we use information

We use order data to perform a contract, enquiry information to respond to you or take requested steps before a contract, necessary business records to meet legal obligations, and security information for our legitimate interest in operating a reliable service. Optional marketing requires the applicable consent.

Service providers

The store uses Shopify to host and operate online shopping, checkout, customer forms and related services. Necessary details may also be shared with payment providers, delivery providers and professional advisers. We do not sell your personal information. Where processing involves transfers outside the UK, applicable transfer safeguards must be used.

Retention and security

We keep information only as long as needed for the stated purpose, including legal recordkeeping and resolving disputes. We use appropriate technical and organisational safeguards. No internet service can promise absolute security.

Your rights

Depending on the circumstances, you can request access, correction, deletion, restriction or portability, object to processing and withdraw consent. Contact us to exercise these rights. You may complain to the UK Information Commissioner’s Office at ico.org.uk.

Cookies

Shopify uses essential technologies to support the cart, checkout and security. Optional analytics or advertising technologies, if enabled, require the applicable consent. See our cookie policy and browser controls.