Returns & refunds

Changing your mind or choosing another size

You may cancel an online purchase without giving a reason by emailing or calling us. The cancellation period ends 14 days after the day you receive the goods (or the last item in an order delivered separately). You can use any clear statement of cancellation, including your order reference and contact details. Contacting us for return instructions helps avoid delays and does not restrict your right to cancel.

Trying on your sneakers

You may inspect and try on the shoes as you would in a shop. Use a clean indoor surface and keep soles free of dirt. Please return both shoes, laces, tags, accessories and the original shoe box where possible. Put the shoe box inside an outer parcel; avoid writing on it or attaching postage labels directly to it.

Outdoor wear, dirty or worn soles, strong odours, avoidable creasing, washing, alterations or damaged packaging may reduce the value. We may make a proportionate deduction for handling beyond what is necessary to establish the nature, characteristics and fit of the goods, where legally permitted. Opening a shoe box or ordinary indoor try-on alone does not remove your cancellation right. Missing packaging does not automatically disqualify a return.

Return postage

You pay the direct return cost for change-of-mind and size-related returns. We cover reasonable return costs for faulty, damaged, incorrect or misdescribed goods and will provide a label or agree reimbursement. Use secure packaging and keep proof of postage; a tracked service is recommended.

Refund timing

We normally process refunds within 7 business days and no later than 14 calendar days after receiving your return or evidence that you sent it, whichever is earlier. We may withhold reimbursement until one of those occurs. Refunds use your original payment method without a refund fee. Standard outbound delivery charges are refunded when the whole order is cancelled; any extra cost of an upgraded service is not refundable. Standard delivery is currently free. Bank posting times vary.

Faulty, damaged or incorrect sneakers

You have a 30-day short-term right to reject goods that are faulty, not as described or not of satisfactory quality. After that, repair, replacement or other remedies may apply under the Consumer Rights Act 2015. Contact us with your order details and a description of the problem. Photos can help but are not mandatory to exercise your rights. Ordinary wear, accidental damage and misuse are distinct from manufacturing faults; every claim is assessed on its facts.

Exchanges

Contact us about a size exchange. Exchanges depend on confirmed stock; if unavailable, we will arrange a refund under the applicable rules. Do not assume a replacement size is reserved until we confirm it.

Return address

Please contact us for the correct return destination before posting. The contact address is not automatically a return depot. These instructions do not limit your statutory cancellation rights.