Shipping policy
United Kingdom delivery · Free standard shipping
Processing: 1–2 business days. Delivery after dispatch: 5–7 business days. Total estimate: 6–9 business days.
Processing your order
Orders placed before 9pm UK time on a business day may start processing that day. Later orders start the next business day. Business days are Monday–Friday, excluding UK bank holidays; UK time means GMT or BST as applicable. Processing and transit times are separate estimates, not guaranteed dates.
Packed with care
Sneakers are sent in their shoe box inside protective outer packaging. We inspect the pair, size and colour before dispatch. Keep the outer packaging until you have checked your delivery.
Tracking and delays
A dispatch email will provide tracking information. Allow 24–48 hours for the first carrier scan. Busy periods, weather and carrier disruption may affect estimates. Contact us if your estimated delivery window has passed; we will investigate and discuss a suitable resolution.
Addresses and missed deliveries
Check your address and postcode before ordering. Contact us promptly to request a change before dispatch; changes cannot be guaranteed. Follow the carrier’s redelivery or collection instructions. If a parcel returns to us, we will contact you about a refund or redelivery and disclose any agreed redelivery charge first.
Lost, missing or damaged parcels
We remain responsible until your goods reach you or a person you nominate, unless you independently appoint a carrier we did not offer. If tracking says delivered but you cannot find the parcel, check any nominated safe place and contact us promptly. Photos of damaged packaging help our investigation but are not a condition of statutory rights. We will arrange a replacement or refund where appropriate.
Delivery area
We currently offer UK delivery only. No international shipping is offered in this preview.